Dallas has a web site where you can submit nonemergency requests such as animal control requests, potholes, zoning violations, etc.
About a year ago I used this site to submit a few requests. If I remember correctly, they were about graffiti, a pothole or two, and a missing street sign. I never got a response, and the missing street sign still has not been addressed.
Fast forward to early September, 2004. I reported two potholes and some signage problems (nonworking traffic signal head and badly faded signs). Amazingly, the potholes got fixed right away. And more amazingly, I got emails and calls back on almost all of my requests!
Wow, Dallas seems to be doing its job and pro-actively responding to customers! Maybe this city isn’t so bad after all.
Please don’t misread this as saying that everything is hunky dory. Dallas has some severe challenges, including a crime problem that’s out of control and an tight fiscal situation with little easy revenue enhancement opportunities. But, hey, this one thing is a silver lining. Even an imperfect but responsive city government sure beats no response.
When cussing and discussing America, we often forget that–despite mistakes that many seem to exclusively focus on–the USA is an awesome force of good.